Monthly Archives: November 2017

Comcast & Sky Redefine Customer Service

Such companies place more emphasis on customer retention than on quality customer service. From airlines to wireless phone carriers to banks to cable television internet providers and supermarkets, we hear sad stories of bad customer service.

What are some of the reasons that makes companies fail to honor a customer’s request to cancel the services?

The customer is no longer viewed as a human but as a mere source of revenue

Most companies are no longer insisting on offering quality services but on increasing productivity and profits. Call center have become sales centers. This is one reason when a customer calls, and the agents are pitched with everything under the sun instead of actually helping customers find solutions to the issues that made them call in the first place.

Little attention is paid to the value of quality customer service delivery and agents are forced to focus on sales and profitability results and not the on customer needs.

Companies are immensely pressuring agents and staff to upsell and retain customers

Companies pressure their representatives to ensure they retain customers at all cost. Retention specialists are given bonuses when they manage to convince a customer not to leave, but they are punished when they are unsuccessful in retaining a customer. Company’s policies and ethics are mostly to blame in cases where agents pressurize customers against downgrading or disconnecting their services.

Ultimately, a sales agent or a customer retention agent will try to use some of the weapons he has in his arsenal to prevent losing a deal. While these companies focus on wooing and retaining customers, little attention is paid in making customer retention specialist understand the effects poor customer service has on customers’ satisfaction. Customer service involves to the level of a company’s responsiveness, quality communication, morale, and teamwork.

Government�s inability to act against monopolies

Government regulators face a dilemma when dealing with monopolies. Government’s failure to regulate laws on monopolies is part of the reason that monopolistic companies have no rule enforcers to oversee their performance and ascertain that their outcomes are beneficial to consumers and producers.
Regulations should be put in place to force companies to compete. In such a case, supercharged competition will allow new companies to enter the market resulting in consumer sovereignty. Such regulations will also help in simplifying the pricing strategies and service delivery. There is a need for a new competition policy that puts the interest of consumers first.

Validation The Complies With Ich Guidelines

A clear and perceptive insight into how to understand and interpret statistical concepts used to investigate quantitative ICH Guidelines such as analytical methods validation, procedures, and acceptance criteria in calibration limits is required from professionals in the field of statistical analysis. They also need to have a proper understanding of process and quality controls, as well as ICH Q8 and Q9.

The guideline the ICH has set out for analytical methods validation is the ICH tripartite-harmonized ICH Guideline on Text, which was previously coded as Q2A, finalized in October 1994 under Step 4. This guideline seeks to identify the validation parameters that are required for a number of analytical methods. The characteristics and parameters that need to be taken into consideration when validating the analytical procedures that are included in the registration applications are also laid down in this guideline.

When it comes to procedures and acceptance criteria in calibration limits, the ICH guideline is the ICH tripartite-harmonized ICH Guideline on Methodology, which used to be previously coded as Q2B. This was finalized in November 1996 under Step 4. This guideline extends the ICH guideline on Text, or what is called Q2A (mentioned above) to comprise the actual experimental data required, along with the statistical interpretation, for the validation of a variety of analytical procedures.

Current Step 4 for process and Quality Control

The current guideline for process and Quality Control is the Current Step 4 version of the ICH-harmonized Tripartite Guideline. The final draft of this guideline has been recommended for adoption to the regulatory bodies of the three biggest pharmaceutical markets in the world, namely the US, the EU and Japan.

Meeting critical milestones is required for professionals who want to achieve harmonization in Quality, professionals. Conducting stability studies, the way the studies define relevant limits for the testing of impurities, and following a more malleable approach to pharmaceutical quality that is based on the principles of Good Manufacturing Practice (GMP) risk management are among these milestones. ICH’s Quality guidelines on harmonization relating to Quality cover the following areas:

o Stability
o Analytical Validation
o Impurities
o Pharmacopoeias
o Quality of Biotechnological Products
o Specifications
o Good Manufacturing Practice
o Pharmaceutical Development
o Quality Risk Management
o Pharmaceutical Quality System
o Development and Manufacture of Drug Substances
o Lifecycle Management.

A thorough training session on the areas of Validation in accordance with ICH guidelines

It is important and necessary for professionals in this area to get proper guidance, considering the complexity and the breadth of the issues associated with these techniques, which cover both the pharmaceutical and clinical applications, and considering that these techniques apply to a number of area such as stability testing, outlier analysis and risk management.

A seminar from GlobalCompliancePanel, a leading provider of professional trainings for the areas of regulatory compliance, will offer this learning. Dr. Alfred Bartolucci, who serves as Emeritus Professor of Biostatistics at the University of Alabama, will be the Director of this seminar. Please visit Validation the complies with ICH guidelines to register for this valuable learning session. This seminar has been pre-approved by RAPS as eligible for up to 12 credits towards a participant’s RAC recertification upon full completion.

A clear and deep understanding of statistical concepts

Dr. Bartolucci will offer in-depth and clear learning of the statistical concepts used for investigating quantitative ICH Guidelines such as analytical methods validation, procedures and acceptance criteria in calibration limits, and process and Quality Control, as well as with ICH Q8 and Q9.

Better To Choose Professional Moving Company

Relocation is a task which is not a cup of tea for everyone. It is very well said that one should perform the only work in which he is expert because what an expert can do, can never be done by a layman or untrained. Similarly, relocation is the activity which should be performed by the experts of relocation only and those are, packers and movers. A moving company performs the work with professionalism for which it is set up.

Read the below points and you will know why it is recommended to hire the services of an expert moving company for your move �

Reduces Stress, Save Time and Effort � Apart from packing and moving, several other works are associated with your move, like changing your address on your documents, arranging utilities at new home and many more. If you get involved in packing and moving the things on your own, you won’t be able to complete that work on time. So, by letting the moving company to perform the packing and moving of your goods, you will be free to focus on your other important work. Thus, a moving company not only save your time and efforts but also, reduce your stress a lot.

Works With a Proper Plan � Being expert of their field, they know how to prepare an effective work plan for a movement. They execute the move according to the work plan prepared.

Better organizes things � Keeping the things organized is very important in shifting process to make it easier and smoother. And this can be done only by a professional who is expert in organizing things. Professional packing and moving company have the team of experts who make sure that the things are packed, kept and moved in an organized manner.

Offers Wide Range of Services � With hiring a packer and mover, you can avail a wide range of services like packing, loading, moving, unloading, and unpacking. They offer complete package of services. Even, there are some of the moving companies who render customized services as well according to the needs of customer. Whether you want to move your complete household goods, any vehicle or your office goods, they are ready to provide you expert services.

Uses Right Materials and Tools � Packing and moving are not the tasks which you can perform any how and with any kind of materials. Each and every activity of relocation task is to be performed using right kind of material and equipment which are available with the moving company. They own high quality and required material for packing and appropriate tools and equipment for loading, moving, and unloading.

Ensures Safety and Security of Belongings � We all have packed the bags for vacations. But, just because we dump the stuff in to the bags, we forget where we have kept the things; which thing is in which bag and where it is. But, this is not the case with professional moving companies. They properly label the boxes with the things packed in it and the room it belongs to. Also they number the boxes and keep counting them at every stage like while packing, while loading, while unloading and while unpacking. To ensure the safety and security of the belongings, they properly lock the goods on carrier. In fact, there are some of the companies that allow you to put your own lock on the carrier and keep the keys with you for your assurance like Agarwal Packers and Movers.